Terms and Conditions

1. Introduction

These terms are an agreement between you and Resensio Company (commercial registration 7055551753, VAT number 100261192405818, As-Saif District, Dammam, Saudi Arabia), "Resensio", "we", "us". They apply when you visit the website, buy a report, or ask for consulting. By using the website, sending a request or placing an order, you confirm that you have read and accepted them. If you do not accept them, please do not use the website.

2. Definitions

• Website: the Resensio website and its pages.
• Report: a research report in PDF format sold on the website.
• Consulting: advisory services in brand, marketing, monitoring or research that we agree with you in a written proposal.
• You / Customer: the person or company that uses the website, buys a report or asks for consulting.
• Services: the website, reports and consulting together.

3. Eligibility

Our services are for businesses and for people aged 18 and over. If you act for a company, you confirm that you are authorised to bind it. You must give correct information when you order or write to us.

4. Your promises

You promise that: the information you give us is true and up to date; you will use the services lawfully and in line with these terms; you will not try to harm, overload or break into the website; and you will not share your download links or use a report in a way these terms do not allow.

5. Our services

We sell reports as one-time purchases. There are no subscriptions and no automatic renewals. Consulting is not sold at a listed price. After your request we send a written proposal with scope, price and timing; consulting starts only when you accept it in writing. If a proposal and these terms differ, the proposal rules for that consulting work.

6. Prices, VAT and payment

Prices are in Saudi riyals (SAR). For buyers in Saudi Arabia, prices include 15% value added tax (VAT). For buyers outside Saudi Arabia, we issue a zero-rated export invoice where the law allows. Payment is made online through our payment provider, PayTabs, using the methods shown at checkout. Your order is confirmed when payment is received. We may change prices at any time; a price change does not affect an order already paid. We issue an electronic invoice for each paid order.

7. Delivery and download of reports

After payment is confirmed we email you a secure download link. The link is personal, has a time limit and a limit on the number of downloads, as shown at purchase. You are responsible for saving your copy. If you do not receive the email, check your spam folder and then write to [email protected].

8. Refunds

Because reports are digital files delivered at once, orders are final once you have downloaded a report that opens correctly. We refund an order, in full and by hand, only if the report file could not be downloaded or opened and we could not fix this within a reasonable time, and you ask us within 14 days of purchase. To ask, write to [email protected] with your order number and what happened. We reply within 48 hours. If we reject the request, we tell you why. If we approve it, we return the amount through the same payment method; the time it takes to reach you depends on your bank or card issuer. Nothing here limits rights you have under Saudi law that cannot be excluded.

9. Licence to use reports

When you buy a report, we give you a personal, non-exclusive, non-transferable licence to use it inside your own company for your own business purposes. You may not copy it for others, resell it, publish it, put it on a public or shared platform, or share it outside your company. You may quote short extracts with a clear reference to Resensio as the source. You may not remove notices from the report.

10. Intellectual property

The website, the reports, the texts, data, charts, designs, names and logos belong to Resensio or its licensors and are protected by law. These terms give you no ownership of them, only the rights stated here.

11. Nature of our content

Reports and consulting give information and analysis based on research and are not legal, financial, investment or other professional advice. Decisions you take based on them are your responsibility. We work with care but do not promise that the content is free of error, complete, or fit for a particular purpose.

12. Consulting

Consulting is delivered as agreed in the accepted proposal. You agree to give us the information and access we reasonably need and to treat our work product as confidential unless the proposal says otherwise. We treat what you tell us as confidential and use it only to deliver the work.

13. Indemnification

You agree to protect Resensio and its staff from claims, losses and costs that arise from your breach of these terms or your unlawful use of the services, to the extent the law allows.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue or data, or for decisions you take based on our content. Our total liability for any claim about a report or consulting is limited to the amount you paid us for it. We do not guarantee that the website will always be available or free of interruption. Nothing here excludes liability that the law does not allow to be excluded.

15. Changes to the services

We may change, suspend or stop any part of the website or services, and we may change or withdraw a report. Changes do not affect orders already paid, except where a report is withdrawn, in which case you may keep the copy you downloaded.

16. Security

Keep your download links and email account safe. Tell us at once if you think a link has been shared or misused. We are not responsible for loss caused by your failure to keep them secure.

17. Third parties

The website may link to other websites, and we use outside providers such as payment and email services. We do not control third parties and are not responsible for their content or practices. Their own terms apply to you when you use them.

18. Ending the agreement

The agreement lasts while you use the services. We may refuse or stop service to anyone who breaks these terms, and may cancel a download link for misuse. Sections that by their nature should continue (licence limits, intellectual property, liability, law and disputes) continue after the agreement ends.

19. Severability

If a part of these terms is found invalid or cannot be enforced, the rest stays in force.

20. Changes to these terms

We may update these terms. We post the new version on this page with its date. A change applies to orders made after it is posted.

21. Notices

We may send notices to the email address you gave us or post them on the website. You may send notices to [email protected].

22. Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. We try first to settle any dispute by talking to you in good faith. If we cannot, the competent courts of Dammam, Saudi Arabia, have jurisdiction. These terms are written in English and Arabic. If the two versions differ, the English version prevails.

23. Contact us

Questions about these terms: [email protected]. Resensio Company, As-Saif District, Dammam, Saudi Arabia.

See also our Privacy Policy.