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Services
From Customer Voices to Business Growth
We transform scattered customer reviews and online feedback into clear, actionable intelligence. Our services are designed to uncover opportunities, strengthen your reputation, and help you grow with confidence.
Review & Feedback Monitoring
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What we do:
We continuously collect reviews and feedback from the platforms that matter to your business, Google, TripAdvisor, Booking.com, e-commerce stores, and social media. Multilingual support (English, Arabic, French) ensures you capture every important voice.
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Why it matters:
No more wasting time chasing reviews across dozens of sites. With Resensio, you’ll always have a complete, up-to-date view of your customers’ opinions.
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Sentiment Analysis
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What we do:
We go beyond star ratings to analyze the tone and emotion behind customer feedback, positive, negative, or neutral.
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Why it matters:
Knowing how customers feel about your services, staff, or products helps you act with precision. You can reinforce what’s working and fix what’s hurting your brand.
Theme & Trend Detection
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What we do:
We identify recurring themes in feedback, whether it’s “slow service,” “pricing,” or “excellent staff friendliness”, and track how these change over time.
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Why it matters:
Spotting patterns early helps prevent small issues from becoming major problems and allows you to capitalize on emerging opportunities.
Competitive & Market Intelligence
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What we do:
We benchmark your brand against competitors to reveal your strengths and weaknesses in the market. We also analyze industry-level trends to help you anticipate shifts in customer expectations.
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Why it matters:
Knowing where you stand gives you a competitive edge and helps you protect market share while spotting opportunities for differentiation.
Action-Oriented Strategic Reports
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What we do:
We don’t just send you data—we deliver a professionally designed report with clear insights and actionable recommendations for your business.
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Why it matters:
Your leadership team, investors, or board won’t just see what’s wrong; they’ll see a roadmap to fix it and grow.
Long-Term Intelligence Partnerships
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What we do:
We don’t believe in one-off fixes. With Resensio, you get continuous monitoring, monthly reports, and quarterly strategy reviews to ensure your business evolves with your customers and your market.
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Why it matters:
Customer expectations shift quickly. Long-term intelligence means you stay proactive instead of reactive, protecting your reputation and fueling sustainable growth.
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Research & Academic Insights
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What we do:
For researchers and academics, we transform reviews and comments into structured qualitative data. This helps uncover how people think about products, services, or even social phenomena.
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Why it matters:
Resensio saves time on manual coding and reveals rich, real-world insights for publications, theses, or applied research.
Hospitality & Tourism
Hotels, restaurants, and cafés live and die by online reviews. Resensio helps you quickly spot issues like slow service or check-in delays, so you can fix them before they damage your reputation and ratings
Retail & E-Commerce
From local shops to online stores, customer reviews reveal what’s driving sales—or returns. Resensio identifies recurring themes like product quality, delivery speed, or sizing issues, giving you the knowledge to improve and stay competitive.
Healthcare & Wellness
Clinics, hospitals, and gyms rely heavily on trust. Reviews often highlight wait times, staff behavior, and cleanliness. Resensio pinpoints these insights so you can improve the patient or member experience and build stronger loyalty.